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TERMS OF USE

PRESENTATION

The on-line store lrg-lingerie.com has been set up by the LRG Company, which is the financial operator of this web site.

Any order on lrg-lingerie.com requires prior Terms Of Use consultation. Consequently, consumers admit being fully informed that accepting Terms Of Use contents does not require a handwritten signature of this document, since consumers intend to order products on sale on lrg-lingerie.com. Consumers are allowed to either save or print out the Terms of Use. Saving or printing the Terms of Use is solely customer’s responsibility. Prior to order, the customer certifies that his purchase has no direct link with his professional activity, and is for private use only. As consumers, clients do have specific rights. These rights may be objected if the purchase of the products on sale on the web site happens to have direct connections with client’s professional activity.
The Terms of Use are the following:
1. Legal information
2. Product information
3. Order
a. Placing an order
b. Electronic signature
c. Order confirmation
d. Transaction receipt
4. Price
5. Delivery
a. Product availability
b. Delivery conditions
c. Delivery error
d. Delivery fees
6. Payment
7. Customer satisfaction
a. Guarantees
b. Right of withdrawal
8. In case of absolute necessity / Act of God
9. Partial non-validation
10. Non-renunciation
11. Privacy policy
12. Relevant law
13. Web site responsibility
14. Title
15. Copyright

 



1. LEGAL INFORMATION

The following Terms of Use intend to organize and to define the business agreement between LRG (the seller) and the purchaser, and also the relevant conditions regarding any purchase releasedthrough LRG web site.

- Any order of a product shown on the web site requires prior consultation and full acceptance of the following Terms of Use. The Terms of Use will be enforced from the date of signature. The Terms of Use apply from the date of product delivery until the expiration of the guarantee specified by LRG.

 

- These sale conditions will prevail over any general or specific conditions not accepted by LRG. The seller reserves the right to modify the sale conditions at any time. In such a case, the relevant applicable conditions will be those operating at the date of the order placed by the purchaser.

 

- All the Terms of Use and sale conditions are written in French (and subsequently translated into English). The purchaser declares himself to be legally proficient in regards to the stated Terms ofUse.



2. PRODUCT INFORMATION

Every product appears with related information (description and / or picture) in respect to the L 111-1 article ofthe French “Code de la Consommation”, which has the objective of familiarizing the customer with the products he may intend to order. Though LRG does its best to provide the most accurate pictures, these pictures cannot be considered as perfect representations.

Products on sale on lrg-lingerie.com are proposed in the limits of available stocks.



3. ORDER

The purchaser certifies that the products ordered on lrg-lingerie.com are for private and personal use only.

 

a- Placing an order

The purchaser agrees to fill out an identification form in which he mentions all required information. The purchaser will also provide a postal address for product delivery during business hours (P.O. box are not allowed) along with an email address.

 

The purchaser must:

  • Put the products he wants to buy in his e-bag
  • Log in (or open a client account for his first order)
  • Select a payment method
  • Validate his order

 

b- Electronic signature

Customer’s double click on the order for misconsidered equivalent to a written signature. This signature has the same legal value for both parties.

c- Order confirmation:

Order validation involves the customer’s full acceptance of the Terms of Use

Order confirmation will be sent via email from the seller at anytime from the moment of order up to the moment of product delivery. Failing this, order confirmation is sent to the postal address given by the customer on the order form. The seller reserves the right to choose not to confirm an order for any reason, most notably if the ordered products are unavailable, if product delivery encounters major difficulties (our carrier mayrefuse to deliver to certain geographical areas) or if the customer is in litigation with LRG, as well as any other reason.

d- Transaction receipt

LRG will store and archive every orderform, invoice and any other exchange with its customers. Electronic records are stored in LRG information systems in reasonable safety conditions. These registers are considered as evidence of communication, order, and payment occurring between the parties. Order form and invoice storage is done on areliable and sustainable data-recording medium. This medium can be used as evidence if need be.



4. PRICE

Prices are given in Euros and are only valid at the moment of order.  LRG reserves the right to change its prices at any moment.  Obviously, the only applicable price being, that which is shown at the moment of order.  The date and price are considered those which are shown on the order form.

 

Prices include the current VAT at the moment of purchase and any change of the VAT rate will be automatically reflected in the price of the products in the on-line boutique.  Full payment is expected at the moment of purchase.  At no time can the amounts paid be considered as a deposit.

 

Delivery fees and any bank transaction fees will be added to the indicated price.

 

            Concerning Mainland France residents or any other resident of the EEC, our products are sold with all taxes included (including VAT 19,6 %)

 

            Concerning clients residing in countries outside of the EEC and DOM-TOM, there is no VAT,our products are sold price before tax.



5- DELIVERY

a- Product availability

Upon reception of the electronic order, lrg-lingerie.com notifies the customer about time of delivery. Usually deliverytakes between 3 to 7 business days but can exceed this if the article is not immediately available or because or delivery to certain countries.  In such case the buyer will immediately be notified.

Delivery times are given only as anindication.  If time of deliverygoes beyond 30 days from the date of purchase the sales contract may be canceled.

 

In case of product unavailability, notably on the part of our suppliers, the customer will be informed at the earliest convenience, and will have the possibility to cancel his order. The customer can demand either a full refund or a product exchange. Any bank fees connectedt o the refund are customer’s responsibility. The seller cannot be held responsible for delivery beyond the indicated date mentioned on the web site or in the order confirmation.

 

b-            Deliverycondition:

 Products are delivered to the address provided by thecustomer, on the order form. In case of customer absence, or that of any relevant person able to receive the products at the time of the delivery, mail carrier will leave a notice at the address provided by the customer. In no case will the seller be held responsible for any damage to the products which occurred as a result of a delayed withdrawal of said products from the distributors, or ofnon-withdrawal on the part of the customer. In any case, the purchaser bindshimself to pay any custom duty or other taxes related to the products importation in the country of delivery.

- In case of damages during delivery, the customer will indicate his reserves on the delivery receipt before signing thesaid delivery receipt. The customer will also have to inform LRG withinone-week’s time.  At the same time,the customer will confirm the damages to the carrier within two-business days after the date of delivery. The customer will do so by sending a certified mailto the carrier, in which he will formulate his claim. The customer will have to provide a copy of his claim by fax or mail to:

LRG

Internet Department

Avenue Ernest Cristal,

63 000 Clermont-Ferrand

FRANCE

 

- If the delivery time exceeds the delivery date mentioned, the customer must inform LRG Lingerie of the delay by email.Though very infrequent, package loss due to the carrier may happen. LRG will take the appropriate measures with LA POSTE (French postal service). LA POSTE will then initiate an investigation. This investigation can last up to 21. Ift he package is found within the 21 days, it will be shipped anew to the customer’s address (in most cases). On the other hand, if the package is notfound within the 21-day period, LA POSTE considers the package definitively lost. Furthermore at the end of the 21-day investigation, and after the end ofit only, will LRG propose to the customer equal goods at its own expense. Ifthe ordered goods are still available on the website, but with a new price, the new price will be applied. Hence, LRG either credit the customer’s account if the balance turns out to be in favor of the customer’s or charge an additional cost to the customer if the balance turns out to be negative. The balancecorresponds to the difference between the original price of the ordered goods and the current one on the website. A credit or a refund will be proposed tothe customer if the original ordered goods are no longer available.

LRG cannot be held responsible for any overtime delivery due to the carrier. Notably in cases of package loss or strike.

 

c- Delivery error

In case of delivery error or of incorrectproduct, the customer must, at the day of the delivery or the next business dayat the latest, notify LRG about his claim. The customer’s claim will becompared with the information provided on the order form.  Any claim made over the limit mentionedabove will be rejected. Any claim, which does not respect the process asdetailed above, will not be receivable. Therefore LRG will be released offurther responsibilities towards the customer. At claim reception, LRG willimmediately proceed with it, and will do its best to fulfill customer ‘ssatisfaction.

The customer is strictly informed that forany exchange or refund, ordered product must be integrally returned in itsoriginal packing to the following address:

LRG

Internet Department / Returned Product

Avenue Ernest Cristal -63 000Clermont-Ferrand

FRANCE

 

Any return not firstly declared to LRG willnot be accepted. Delivery fees will be charged to LRG unless the returnedproduct does not match the original statement originated by the customer.

 

d- Delivery fees

The carrier provides us with deliverytimes. They are based on business days- from Monday to Friday- (legal holidaysexcepted). Usually, delivery takes up to 3 business days.

The following delivery times are forinformational purposes and are subject to change:

 

d1 – FRANCE

 

Colissimo suivi: 7,88 € - 2 to 3 days-

Colissimo remis contre signature: 8, 80 € -2 to 3 days-

 

d2 – OUTREMER

Colissimo suivi: 19.50 € HT - 5 to 10 days

 

d3 – INTERNATIONAL

Colissimo remis contre signature:

Zone # 1: (Germany, Belgium, Netherlands,Luxemburg) 14, 10 € - 4 to 8 days –

Zone # 2: (United Kingdom, Italy, Spain)17, 05 € - 4 to 8 days –

Zone # 3: (Austria, Denmark, Ireland, Portugal) 18, 20 € - 4 to 8 days –

Zone # 4 (Finland, Norway, Sweden, Switzerland) 22, 95 € - 4 to 8 days –

Zone # 5 (USA, Canada, U.A.E.) 26, 50 € HT - 4 to 8 days –



6- PAYMENT

To pay for the order, the customer may use (at his earliest convenience) any payment method available on the order form. The customer certifies he is authorized to use the selected payment method when confirming his order. In case of credit card refusal or of any non-payment, LRGreserves the right to suspend any order and delivery. LRG also reserves the right to decline any order, notably from a customer not having paid, fully or partially, a previous order, or from a customer currently in payment litigation with LRG.



7- CUSTOMER SATISFACTION

a- Guarantees:

In accordance with executive order #78-464,article 4, of March 24th 1978 the aforementioned conditionscan in no way deprive the customer of the legal guarantee which obligates theprofessional seller to guarantee the products to be free from any hidden defectand to protect the customer from any consequence due to hidden defect thereof.

 

We are committed to the completesatisfaction of our clients in regards to both our products and our services.LRG guarantees that all necessary precautions have been taken in order toprovide products in perfect condition.

 

Within the framework of these saleconditions, LRG expressly informs the customer, that LRG is not themanufacturer of the products shown on the website lrg-lingerie.com. Inaccordance with law # 98-389 of may 19th 1998 relative toresponsibility for defective products.

 

In case of nonconformity of a purchasedproduct, the product can be returned to the seller who will take it back underthe condition that the manufacturer recognizes the product as defective. Inthis case alone will the product be exchanged or reimbursed. All delivery andbank fees associated with reimbursement remain the customer’s responsibility.

 

Every LRG product is guaranteed, howeverLRG cannot be held responsible for the choice of the products as well as theiruse and care. (Product care manual, size chart and also assistance for choosingthe appropriate models according to women body size are available to thecustomers in order to help them make the most appropriate purchase)

 

 

b- Withdrawal right (order withdrawal)

The buyer, in person, benefits from of a 7 day withdrawal right beginning at the date of the delivery to return theproduct to the seller for exchange or full refund without penalties, but notincluding shipping and banking fees.

 

This grace period starts at the date ofdelivery (of the order). If this period expires on a Saturday, on a Sunday oron a legal holiday, this grace period is extended to the following businessday. All returns must first be notified by email to LRG customer service(“contact us” area). The product shall be returned by registered mail only, toLRG.

Damaged products, worn, used, incomplete,or without original or with damaged packaging will not be accepted by theseller. The customer shall pay for products returned in such condition.Products will remain at customer’s disposal in LRG stock.

Discount products will not be reimbursed;only account credit or exchange will be authorized.

In accordance with the applicable laws,products will not be exchanged or reimbursed after grace period expires.

In the case a customer uses his withdrawalright for an exchange, second delivery fees will be charged to the customer.Concerning a refund request, LRG will strive to reimburse the customer within15 days, by secured money transfer to his bank account.



8- ACT OF GOD / IN CASE OF ABSOLUTE NECESSITY

Both parties are to be held to their mutualobligations with the exception of an impediment thereof an unpredictable eventor in case of absolute necessity. Unpredictable event or case of absolutenecessity is defined as any unpredictable, unavoidable event or circumstancebeyond the parties’ control, and which cannot be stopped despite sensibleefforts. The party affected by such circumstances will inform the other partywithin the following 10 business days following the date these circumstanceshad come to be known. Then, both parties will contact each other within aone-month period, (except if this is impossible due to the “case of absolutenecessity”), in order to examine the event’s consequences and to determine newrules with which to carry on the agreement. If the “case of absolute necessity”goes over a three-month period, the affected party is allowed to cancel thestated Use of Terms. Beyond the legal definition used by French courts of law:conveyance, supply, earthquakes, fires, storms, floods, telecommunicationnetworks breakdown, or any difficulties proper to telecommunication networksbeyond client’s control, are considered to be “cases of absolute necessity”.



9- PARTIAL NON-VALIDATION:

If one condition or more of the statedTerms of Use is legally ruled against judgment or is disabled consequently toan applicable law or a court statement, the others conditions will conservetheir original force and rigidity.



10- - NON-RENUNCIATION

The action of a party not to claim theother party’s omission to one obligation, or more, to the stated Terms of Use,shall not constitute an annulment of the said obligation(s).



11- PRIVACY POLICY

Certain information is essential to processto the customer’s order. This information may be communicated to LRG businesspartners taking part in the order processing. The client can refuse sharinginformation to LRG business partners. The client also has the right to accesshis information stored in LRG registers for modification or any other reason,in accordance with the French legal act of 01-06-1978.



12- RELEVANT LAW

The stated Terms of Use are liable to Frenchlaw. It is so for both the form and the substance. Customer citizenship,country of delivery, payment currency language used to fill in the order formor to describe the products shown on the website, cannot in any case beconsidered as a derogation to the relevance of French law for ruling betweenthe client and the seller.

In case of divergencebetween the parties, proficient French courts alone, are competent to solve thediscrepancy

13- WEB SITE RESPONSIBILITY

Lrg-lingerie.com cannot be held responsiblefor any damage resulting from Internet use such as: data loss, intrusion,viruses, service break, or any other unintended problem.



14- TITLE

In case of difficulties for understandingany of the chapter ‘s title or any clause mentioned in the said Terms of Usechapters, chapters’ titles are declared to be null.



15- COPYRIGHT

lrg-lingerie.com website and all of itsmaterial including but not limited to (trademarks, trade names, brands names,text, artwork, photographs, images, video and audio) are protected by copyrightslaw and other French and international laws and treaties, and remain LRGproperty. You may not copy, reproduce, publish, transmit, distribute, perform,display, post, modify, create derivative works from, sell, license or otherwiseexploit this site or any of its Materials without our prior written permission.You may not access or use the lrg-lingerie.com website for any competitive orcommercial purpose. You will not permit any copying of ourMaterials. Any unauthorized copying, alteration, distribution, transmission,performance, display, or other use of these Materials is prohibited. Any basicor hypertext Internet link is strictly forbidden without LRG prior writtenauthorization.



Who are us?

LRG Lingerie, it's first of all two big shops in France, the first in Clermont-Ferrand, Auvergne, and the second in Rennes, Bretagne. Come and visit us!

Toutes vos grandes marques de lingerie sont sur LRG Lingerie:

Lise Charmel, délicatement sensuelle | Simone Pérèle, une renomée internationale | Chantelle, élégance classique | Aubade leçon N°100: brûler d'amour | Le savoir-faire de Primadonna | Marie Jo L'Aventure, lingerie de luxe au graphisme chic et spontané | Implicite ombres et lumières, jour et nuit | Hom la lingerie masculine moderne | Marlies Dekkers un mélange de baroque et de design | Banana moon, le plein de vitalité | Rasurel un univers de rêve | Freya c'est fun... | Triumph luxe et maintien | Marjolaine créativité et féminité | Finebelle accassoires pour lingerie | Concorde coquin et sexy | Lovely pour adultes seulement

Boutique principale: Intim Lingerie, Avenue Ernest Cristal à Clermont Ferrand (63000)
ouvert du lundi au samedi inclus de 10h à 13h et de 14h à 18h sauf le lundi matin - tél 04.73.28.74.85 - fax 04 73 28 74 89

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